Terms and Conditions

Last updated: 10 October 2026

These Terms and Conditions govern the sale of products by Casey Giles LTD (company number 17116851), trading as Fuel Me Once (“we”, “us”, “our”).

By placing an order through our website, you agree to be bound by these Terms.

1. About Us

We are Casey Giles LTD, a company registered in England (company number 17116851).

Registered address:
New Acres, SW18 1FE, England

Contact:
Hello@fuelmeonce.co.uk

2. Placing an Order

When you place an order, you are making an offer to purchase our products.

Orders are only accepted once we send confirmation (for example, a dispatch confirmation email). We may decline or cancel an order where necessary, including if products are unavailable, there is a pricing error, or we cannot fulfil delivery.

If payment has been taken for a cancelled order, it will be refunded.

3. Our Products

Our products are perishable food items and are often handmade or produced in small batches.

This means there may be natural variation in appearance, colour, texture or shape. These variations do not affect the quality or safety of the product.

Product images are for illustration only.

We may occasionally make changes to ingredients, recipes or packaging where needed (for example due to availability or quality improvements).

4. Allergens and Dietary Information

Our products contain wheat (gluten).

We take care in preparation, however our kitchen environment is not allergen-free and we cannot guarantee the absence of trace allergens.

Allergen and ingredient information is available before purchase and should also be checked upon delivery.

If you have allergies or dietary requirements, please review all information carefully before ordering. If you are unsure, contact us before purchasing.

5. Pricing and Payment

All prices are shown in GBP (£) and include applicable taxes unless stated otherwise.

Payment is taken at the time of order using the methods available on our website.

If a pricing error occurs, we may cancel the order and issue a full refund.

6. Delivery

We currently deliver to SW18 postcodes only. Delivery is £2, or free when the product subtotal is over £20.

Delivery arrangements will be confirmed by email. If you have a question about your order or delivery, contact hello@fuelmeonce.co.uk.

Please provide accurate delivery details and ensure someone is available to receive the order and put the pasta straight into the freezer. Because the pasta is supplied frozen, please do not request an unattended safe-place delivery.

7. Missed or Failed Deliveries

If delivery cannot be completed due to incorrect details, lack of access, or absence, we may not be able to offer a refund or replacement.

As our products are perishable, re-delivery is not always possible.

8. Storage and Handling

Our pasta is supplied frozen. Put it in the freezer immediately after delivery and keep it frozen until you are ready to cook.

The frozen shelf life is three months. Follow the best-before date and storage instructions on your pack.

Cook directly from frozen using the instructions on the pack. Pan-fry for a firmer finish or boil for a softer texture.

If the pasta arrives thawed, damaged or in a condition you are concerned about, contact us promptly before using it.

9. Cancellation Rights

Our pasta is a perishable frozen food. The standard 14-day change-of-mind cancellation right does not apply to perishable goods.

If you need to amend or cancel an order, contact us promptly. We will check whether this is still possible before delivery.

This does not affect your statutory rights if a product is faulty, unsafe or not as described.

10. Refunds and Replacements

We do not offer change-of-mind returns for our perishable frozen pasta. Your statutory rights for faulty, damaged, unsafe or incorrectly described goods are unaffected.

If there is a problem with your order, contact hello@fuelmeonce.co.uk as soon as possible, ideally within 24 hours of delivery, with your order number, a description of the issue and photographs where possible.

The request to contact us promptly helps us investigate food-quality and delivery issues. It does not impose a 24-hour limit on your statutory rights.

We will investigate and provide the refund, replacement or other remedy required by your statutory rights. Please contact us before returning food so that we can arrange an appropriate next step.

11. Liability

Nothing in these Terms excludes or limits your statutory consumer rights. We are responsible for supplying products that are as described, of satisfactory quality and fit for purpose.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Please follow the storage and cooking instructions supplied with your order. Allergen information does not remove our responsibility to provide accurate information and safe products.

12. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our control, including weather, courier disruption, or supply chain issues.

13. Intellectual Property

All content on our website, including branding, images and text, belongs to or is licensed to us and may not be used without permission.

14. Privacy and Cookies

We process personal data in line with our Privacy Policy.

Our website uses cookies to improve your experience and support analytics and marketing, in accordance with applicable laws including UK GDPR.

15. Changes to These Terms

We may update these Terms from time to time. The version in place at the time of your order will apply.

16. Governing Law

These Terms are governed by the laws of England, and disputes will be subject to the jurisdiction of the English courts.